Return Policy
Effective Date: 12/11/2024

Thank you for choosing Vivalama Limited as your trusted provider of [Products/Services]. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully to understand the terms and conditions for returns, exchanges, and refunds. This policy is designed to ensure clarity and a positive shopping experience.

Return/Exchange/Refund Timeline

We provide a straightforward return, exchange, and refund timeline. You may return or exchange items within [Insert Number of Days] days from the date of purchase. This timeframe offers ample opportunity to evaluate your purchase while maintaining fairness for our business.

Acceptable Item Conditions

To be eligible for a return or exchange, items must be in their original condition, including all tags and packaging (where applicable). Certain products may have specific return conditions due to their nature, which will be noted on the product page.

Refund and Shipping Charges

We value transparency in our refund and shipping policies. We offer [free/flat-rate] shipping for returns, so you won’t need to worry about extra costs for returning items.

Our refund options include:

  • Replacement/Exchange: We can replace your item with a different size, color, or an equivalent product, depending on availability.
  • Money Refund: A refund to the original payment method used.
  • Full Refund: If you are unsatisfied with your purchase, we will issue a full refund.
  • Partial Refund: For cases where only part of the order is returned.
  • Line-Item Refund: For individual items returned from a larger order.
  • Gift Card: Refund amount can be issued as a gift card for future use.
  • Store Credit: Store credit can be issued for future purchases on vivalama.com.

Items Eligible for Refund/Return/Exchange

While we strive to accommodate your requests, please be aware that some items may not qualify for returns or exchanges, including:

  • Products with Expiration Dates: Items with a limited shelf life or expiration date.
  • Hygiene-Sensitive Products: Items such as used underwear, earrings, or makeup that come into direct contact with the body.
  • Custom/Personalized Products: Items customized or personalized for the buyer.
  • Products Sold as Sets/Bundles: Items sold as part of a set or bundle where individual components may not be returned.

Refundable Items List

To simplify the process, we maintain a list of items that are eligible for refunds. This list can be found here [Provide Location on Website].

Non-Refundable Items List

We also provide a list of items that are not eligible for returns or refunds for full transparency.

Avoiding Chargebacks

Our return and refund policy is designed to ensure a transparent and fair relationship with our customers. By setting clear guidelines, we aim to provide a better understanding of your rights and minimize misunderstandings.

If you have any questions or need assistance with our return and refund policy. Your satisfaction is our top priority, and we’re here to help.

Thank you for choosing Vivalama!